Returns & Exchanges
At One Click Plants, we want your home to flourish, which is why we offer a 30-day freshness guarantee on all live greenery and a standard return policy for accessories. If your plant arrives damaged or doesn't meet your expectations, our streamlined process ensures a quick resolution.
Document the Issue
Take clear photos of the plant or item, including the packaging it arrived in, within 48 hours of delivery to document any damage or health concerns.
Contact Support
Email our plant care experts at [email protected] with your order number and the photos attached to initiate your return or replacement request.
Receive Authorization
Our team will review your case within 24 hours and provide a prepaid return shipping label for accessories or instructions for live plant disposal/return.
Refund or Replacement
Once your return is processed, we will issue a full refund to your original payment method or ship out a healthy new replacement plant at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing